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For Lighting Category: Q: Are bulbs included with the light fixture? A: Bulbs are not included unless otherwise noted.While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our Returns Policy. Once your order has been shipped, it can no longer be canceled.

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Orders canceled beyond 24 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 60% of the product purchase price. Orders canceled within 24 hours of payment confirmation will be eligible for a full refund. Q: How do i change or cancel an order? A: We know how important your order is, so we aim to fulfill orders as quickly as possible. If you are without an account, you can use the email address and order number via the website 'Customer Service-Track Order' to check the tracking information. If you have an account, the tracking number and website can also be found in the Order Status History in Account-My Orders.

Just go to the carrier's website and use the tracking number to track your package.

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Q: How to Track the Package? A: Once an order has shipped out, we will send you a Shipping Confirmation email that includes the tracking number and the carrier. The actual order processing time is subject to the instructions on each product page. Q: How long until my order will ship? A: We usually ship all orders within 2-5 business days of confirmed payment. We accept Visa, MasterCard, Discover, and American Express credit cards. Q: What payment do you accept? A: We offer several payment options for your convenience. Must not be clearance/liquidations/closeoutįor more about return policy, please click return & exchange policy. Must not have any writing on the original packaging.į. Must be in the original manufacturer’s box and packaging.ĭ. If you have any questions, please email us at Must be in resalable conditionMust be free from scratches and/or defectsĬ. Original shipping charges cannot be refunded. Items returned to us that meet the following guidelines will be fully refunded for the cost of the merchandise.

Once an item has produced or shipped, cancellation is not possible. To request a cancellation please contact Customer Service at email within 24 hours and we will attempt to stop or modify the order. For more about shipping policy, please click Shipping Information. Shipping times are subject to each carrier's daily cut-off time, and dependent upon warehouse turnaround. All shipment times are shown in business days (Monday through Friday, excluding weekends and holidays).

We partners with proven carriers that offer insurance and tracking, including: UPS, FedEx, USPS and EMS etc.